ANALYSIS OF DETERMINANTS OF DEMAND FOR SPECIALIST POLYCLINIC SERVICES AT THE INDONESIAN RED CROSS HOSPITAL, NORTH ACEH

Abstract

Demand Health is an individual's decision regarding choices in utilizing health services. Demand for health services provided in primary, secondary and tertiary health facilities, as well as including public health, varies. Utilization of health services at the Indonesian Red Cross Hospital in North Aceh, especially at specialist polyclinic services, appears to be still very low. This can be shown from the number of visits each month which fluctuates up and down with a trend line showing the forecasting value in a downward direction. This research aims to analyze the Determinants of Demand for Specialist Polyclinic Services at the Indonesian Red Cross Hospital, North Aceh. This type of research is descriptive analytical with a cross-sectional design with a quantitative approach. Data analysis was carried out through univariate and bivariate stages.There is no significant relationship between gender with P value = 0.701, age with P value = 0.383, education level with P value = 0.105, income with P value = 0.75, health insurance with P value = 0.511, waiting time with P value = 0.260, type of disease with P value = 0.895, severity of disease with P value = 0.385 and quality of service with P value = 0.369 for service demand at the specialist polyclinic of the Indonesian Red Cross Hospital, North Aceh. The conclusion from this research is that there are no variables that can significantly directly influence the demand for specialist polyclinic services at the Indonesian Red Cross Hospital in North Aceh, however, the researcher strongly recommends various efforts and initiatives from all levels, both management and implementing officers, to always improve the services provided. to patients in order to create high demand from patients who have visited and people who have never visited the PMI North Aceh hospital.